Policies
Shipping & Returns
Find clear details on order processing, shipping timelines, tracking, delivery issues, and how Alpha-RX handles return requests for research-only products.
Shipping info
What to expect
Orders are typically processed quickly so your items can move into fulfillment without unnecessary delays. Once your order ships, tracking details are sent so you can follow delivery progress.
Fast order processing
Tracking sent by email
U.S.-based fulfillment
Responsive support
Shipping & return details
These guidelines help set expectations for processing, transit, delivery questions, and return eligibility. If you need help with a specific order, please reach out through the contact page.
How long does order processing take?
Most orders are processed within 1–2 business days, excluding weekends, holidays, and periods of unusually high order volume.
When will I receive tracking?
Tracking information is typically emailed once your package has been packed and scanned by the carrier.
Do you ship throughout the U.S.?
Shipping availability may vary by product and destination. Any restrictions or limitations will be shown during checkout when applicable.
What if my package is delayed?
Carrier delays can occasionally happen after a shipment leaves the facility. If tracking has stalled or delivery appears unusually delayed, contact Alpha-RX so the order can be reviewed.
Can I return my order?
Because Alpha-RX offers research-only products, returns are generally limited. If an item arrives damaged or there is a fulfillment error, contact support promptly so the issue can be evaluated.
What should I do if my order arrives damaged?
Please contact support as soon as possible with your order number and clear photos of the package and product so the team can review next steps.